Frequently Asked Questions

  • When is the best time to call and get my propane tank refilled? The best time to call for a propane tank refill is between 20%-30%. By calling at this level, you ensure yourself enough inventory until we make the delivery. If you are curious how much propane you currently have in your tank, please refer to this Propane Percentage Tank Chart.

  • Why does propane have such a bad smell? In normal atmospheric conditions, Propane (LP Gas) is colorless and odorless. In order to detect the presence or buildup of propane gas, a safety odorant is added to propane; that odorant is known as Ethyl Mercaptan. The addition of Ethyl Mercaptan allows for propane to have a very distinctive "rotten egg" smell you may have experienced when propane is present in the air.

  • Why isn't my propane tank filled to 100 percent capacity? Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to about 80 to 85 percent of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature.

  • How can I find out how much oil is in my oil tank? Heating Oils, Gasoline, and Diesel Fuel amounts are measured in inches. Stick your fuel tank and refer to this Oil Tank Measurement Chart for an accurate level of current inventory.

  • Is it OK to burn diesel fuel or kerosene in my oil furnace? Yes. Heating oil and Kerosene are types of diesel fuel. While it is not the optimal choice, if you were to let yourself run out of oil, putting diesel fuel or kerosene into your tank is good way to get yourself through a cold night and morning. If you don't want this to happen again, consider enrolling in our Auto-Fill program.



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To raise cancer awareness throughout the region, our striking pink propane truck is estimated to travel 20,000 miles year around delivering propane throughout the City of Suffolk, Southampton, Isle of Wight, Sussex and Surry Counties. For every gallon of propane delivered to customers from our pink truck, a donation of $0.01 will be made to the American Cancer Society's Virginia Beach office. Contributions are estimated to be between $4,000 and $5,000 annually.